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Contacting Us
If you need to contact us, the easiest way to do so is by e-mail. Send
your e-mail to
webmaster@ebookcompiler.com
We endeavour to reply to all e-mail as quickly as possible. Except in
exceptional circumstances (fire, flood or vacations), we will attempt
to reply within 2-3 business days, and will usually reply much sooner.
If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
Installation Help
We welcome e-mail feedback, and will endeavour to answer questions
about our products or the documentation.
However, the prices on this site do not include installation,
customization, or integration help.
If you need somebody to help you install a script on your web site,
or to help you customize a script,
or to help you integrate it with an existing web site
- then you hire a programmer or web developer with the appropriate skills
(sorry, we do not normally provide custom programming or installation
services). If you are looking for somebody of this type, you may find the
following websites helpful:
Our Address
Note: For quickest response, please e-mail us.
Answers 2000 Limited
Chancery Court Business Centre
Lincolns Inn, Lincoln Road
High Wycombe
Bucks HP12 3RE
UNITED KINGDOM
Fax: +44 207 117 3467
Tel: +44 207 193 6524
E-mail: webmaster@ebookcompiler.com
- Note:
If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
| Email Communication Problems |
We generally respond to non-spam emails within, at most, a few days.
If you having difficulties contacting us, or have not received a reply
from us:
- Be aware that spam-filters or anti-spam software may be blocking
our replies or placing them in a spam folder:
- If you have not seen our reply: Please check your spam folder
- If you have a double opt-in anti-spam system for incoming emails
(people must fill in a form or click a link before their emails can be
received by you), it may be blocking our replies: Please turn it off
- Be aware that our reply may not come from the same address as that at which you emailed us
- Sometimes a person's email
settings or software may be incorrectly configured.
Their outgoing mail is not being actually sent, and/or they are not receiving incoming mail properly.
- Please get a friend using a different email provider/ISP to check that
they can receive your emails, and to send you emails to verify that you
can receive theirs.
- If you have an alternate contact email address, please mention it your
emails.
- We recommend: You can also sign-up for a free account from sites like
Hotmail or
Yahoo! Mail,
and try emailing us from there.
- We do not generally use spam filters on incoming mail, however
because of the volume of spam that we receive, it is possible (although
it is very rare) that we may miss your email.
To reduce this possibility:
Please use an appropriate and descriptive subject line for your emails
- such as "ANSWERS 2000" or the name of product that
you are contacting us about.
It is also possible (but very rare) that technical problems may result in the
loss of emails - in this case you will need to resend it.
- If you have not received a reply within a few days: Please email us again.
- Please email us at both our addresses:
webmaster@ebookcompiler.com
and
webmaster@ans2000.com
- Please mention in your email that you have tried to contact us previously.
- Please do check your spam folder for our replies.
- Please include an alternate email address that we can
contact you at, and/or also email us from a second email provider, such
as the free services provided by
Hotmail or
Yahoo! Mail.
We know how frustrating it can be if you send email, and can't see a reply
- but we really do try to provide helpful responses to your emails.
So, please take the above items into account (especially to check your spam folder)
if you can't see our replies to your email.
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